No-Show and Late Arrivals Policy Survey

BC Parks is looking to survey Park Operators on their current understanding of the No-Show and Late Arrivals policy. We are looking to hear from Park Operators about their perspective on the policy, challenges in enforcing the policy, and best practices for applying the policy. 

The current No-Show and Late Arrivals policy states that: 

• Reserved camping sites are held until 11 AM the day after the scheduled arrival date. Reservation holders must notify the Park Operator (PO) directly if they anticipate being late for their reservation; if they do not, they are considered a no-show and their reservation is cancelled. Reservation holders are directed to find the PO’s contact information on the individual park webpage. 
• Reservation charges, change fees, and call center surcharges are non-refundable and are forfeited in the event of a no-show. 
• The PO has the right to give the site away to another visitor where the reservation holder is a “no show.” 

Park Operators are invited to share their thoughts on this policy and its implementation through the survey below. Your input in this survey will help us understand the prevalence of no-shows and late arrivals, common themes surrounding the policy, and overall, how the policy can be improved. The survey consists of 15 questions and is expected to take approximately 10-15 minutes to complete.

Thank you for taking the time to share your thoughts.

All survey answers will be anonymous. Please do not include any personally identifiable information about yourself or others in your responses.