PO Engagement

BC Parks is looking to survey Park Operators on their current understanding of the No-Show and Late Arrivals policy. We are looking to hear from Park Operators about their perspective on the policy, challenges in enforcing the policy, and best practices for applying the policy. 

The current No-Show and Late Arrivals policy states that: 

• Reserved camping sites are held until 11 AM the day after the scheduled arrival date. Reservation holders must notify the Park Operator (PO) directly if they anticipate being late for their reservation; if they do not, they are considered a no-show and their reservation is cancelled. Reservation holders are directed to find the PO’s contact information on the individual park webpage. 
• Reservation charges, change fees, and call center surcharges are non-refundable and are forfeited in the event of a no-show. 
• The PO has the right to give the site away to another visitor where the reservation holder is a “no show.” 

Park Operators are invited to share their thoughts on this policy and its implementation through the survey below. Your input in this survey will help us understand the prevalence of no-shows and late arrivals, common themes surrounding the policy, and overall, how the policy can be improved. The survey consists of 15 questions and is expected to take approximately 10-15 minutes to complete.

Thank you for taking the time to share your thoughts.

All survey answers will be anonymous. Please do not include any personally identifiable information about yourself or others in your responses.

Purpose of the Survey:

Park Operators are at the heart of operations all across the provincial parks system. POs are the primary face of BC Parks to frontcountry visitors, as well as the eyes, the ears, and boots on the ground. This role is integral to how we operate our parks and provide access to nature for British Columbians and visitors to our province.

We are quickly approaching the end of our 10-year bundled agreements. In anticipation, we are conducting a review of our approach to in-park operations. As our prime partner in service delivery, we are hoping to better understand your experiences with the current 10-year Park Operator Agreements:

• What’s working well?
• Where are there opportunities to improve?
• What would you like to see changed?

For Park Operators not part of the Society of Park Operators, this survey is the first step in our engagement with you as we delve into analysis of the 10-year Park Operator Agreements. 

As we move forward in our review, we will be working with a consultant to better define BC Parks’ service offerings, who delivers each service, and how are they delivered. 

In the coming months you will have additional opportunities to engage and share your experiences in delivering services in BC Parks campgrounds. Your responses to this survey will help us to better understand the perspective of Park Operators and will help to focus the scope of engagement as we move forward.  

All responses will remain anonymous. The survey results will be reported in a summary format, with respondents’ identifying information removed. 

Time: 15 – 20 minutes to complete